|
From the publisher website or publicity
Request Manager helps organizations understand IT requests that have been logged and where they are in the process. It gives
aimware's integrated product suite
software managers the ability to understand how work is allocated among team members as well as what types of requests are coming in from their users.
*Request Manager provides for the structured recording and managing of requests throughout their lifecycle, from initial logging to resolution, as well as the ability to "escalate" a request into problem ticket, defect report, new requirement etc.
*Request Manager makes it easy to provide an accurate and consistent description of requests, while providing visibility into the progress and status of the requests for managers, team members and those who actually logged the initial request.
*Request Manager supports a wide range of customization features to facilitate an organization's internal processes, procedures and terminology.
|
