From the publisher website or publicity

The Solution for Business-Centric Service Level Management (SLM)

 *Topaz for SLM is the only solution that enables IT to manage service levels from the business perspective. Topaz for SLM provides SLA-compliance reporting for complex business applications in distributed environments that enables enterprises and service providers to measure application service levels against preset business objectives. Using Topaz for SLM, you can:
 *Define realistic, quantifiable availability and performance objectives that reflect business goals
 *Isolate and resolve performance problems before service level objectives are breached
 *Track both end-user performance and system level availability with a single view
 *Correlate service levels of end-user experience with the equivalent service levels of associated infrastructure tiers

Keywords
business-centric
IT Management
IT service levels
Service level management
SLA compliance
SLM
Topaz

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