Archer Incident Management

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Business Need

In the current environment of regulation and forced disclosure, security incidents and ethics violations have taken on even greater significance. A breach resulting in the compromise of private information or an unreported or mishandled ethics incident can lead to lawsuits, civil liability and even criminal penalties. Archer Technologies provides a formal incident reporting and case management solution that enables your organization to report, classify, prioritize and respond to incidents of many types.

Archer's Solution

Archer provides an integrated online framework coupled with an out-of-the-box formal incident reporting and response process. Archer's customizable Incident Management solution facilitates anonymous and/or confidential reporting of accounting irregularities, conflicts of interest, security events, cyber breaches, thefts, injuries and many other types of incidents. This process allows management to access control and maintain cases from initiation through investigation and final resolution. The Incident Management solution enables organizations to track all aspects of the investigation process and to ensure compliance with corporate, industry and government regulations in the resolution of incidents.

Key Areas of Use

Whistleblower

The Public Disclosure Act of 1998 recommends that workers be given a means of passing on information confidentially and without personal detriment. More recently, in the light of the financial wrongdoings at several public corporations, the Sarbanes-Oxley Act of 2002 requires U.S. corporations to provide a whistleblowing facility. Archer provides a turnkey solution for Sarbanes-Oxley sections 301 (Public Company Audit Committees) and 302 (Corporate Responsibility for Financial Reports) compliance, including all essential data entry interfaces and report generation capabilities.

Cyber and Physical Incident Reporting

Timely and effective incident reporting and response is directly related to successful loss prevention for security incidents. At an operational level, the Archer Incident Management solution ensures that the security organization is continuously reducing risk exposure. Archer provides the ability to integrate key asset data and business impact metrics to incident reports, facilitating prioritized and effective response to incidents based on risk.

FISMA

The Federal Information Security Management Act (FISMA), sections 3544 and 3505, provide specific instructions for Incident Reporting within Federal Agencies and Departments. The Archer solution supports all Certification and Accreditation processes required by FISMA, as well as the ability to report and manage incidents associated with government facilities and systems.

Key Features and Benefits

Incident Reporting

Submit incidents using customizable and easy-to-use web-based interfaces.

Report incidents anonymously and/or confidentially.

Open, prioritize and track security incidents with built-in workflow.

Enable whistleblowers to report incidents anonymously.

Case Management

Assign a lead investigator and supporting investigators for each incident case.

Establish “need-to-know” access to incident cases.

Categorize incidents by type.

Link to a library of standard incident response procedures.

Track individuals involved in an incident, including victims, witnesses and subjects.