intelliTracs
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From the publisher website or publicity intelliTRACS Automated Exception Processing for Payments intelliTRACS® Payments is a pre-packaged solution designed to automate real-time payments investigations as an extension of your payments process. By identifying, managing, and resolving payments exceptions often before they fail, intelliTRACS Payments minimizes risk and reduces costs with minimal implementation time and effort.Best Business Practices Service queries and investigations originate from both internal and external sources. Whether you are resolving a transaction rejected by your payment system or responding to a query received from your customer (via phone, n99, or n95), the business processes used to address them are identical: the transaction must be researched and experienced people must analyze, understand, and take action to solve the problem. intelliTRACS Payments systematically stores and executes business expertise to virtually guarantee that 'best practices' will be applied through automation. The value of this approach is the ability to operate to world-class service standards on each and every incident or exception, while at the same time significantly reducing the cost of delivering that service. Flexibility in Exception Processing intelliTRACS Payments Investigation Package:
Pre-packaged Solution Includes:
Pre-packaged payment (SWIFT MTs 103 and 202) and correspondence templates (SWIFT MTs n95, n96, n99, and n92) for most common scenarios. *Automated message queue handling and message routing. *Standard enquiry text, date, reference, amount, and case type definition parsing. STP Enrichment for Pre-settlement Exception Processing SunGard ePI knows exception processing…we coined and trademarked the term straight-through exception processing, or STEP™, back in 1997 to underline the importance of streamlining exception processing processes within a larger STP framework. We recognized the importance of preventing settlement errors before they occur - hence performing exception processing pre-settlement in order to push resolved exceptions back into the STP pipe before they become settlement errors. By improving the number of resolved exceptions that can continue on to process straight-through, your organization will see a dramatic cost and risk reduction. One large global bank who has implemented our straight-through exception processing suite has seen a 35% reduction in cost per deal. Manage Exceptions Pre-settlement intelliTRACS® is a distinctive, open platform that handles exceptions from multiple, disparate systems, including: transaction processing systems, STP systems, SWIFT messages, overdrawn accounts, and reconciliation systems, and applies knowledge-based business rules to reason about, perform research on, and take steps necessary to repair those exceptions, based on your organization's best practices. Exceptions can be generated for any cash or securities-based instrument at any time during the transaction lifecycle. The ability to catch these exceptions as early as possible in the lifecycle, allows your organization to increase the chances of getting the exception back into the STP pipe pre-settlement. Employ Best Business Practices Best practices workflows are defined to intelliTRACS by business users - employing business terminology in a flow chart format, without programming or scripting, to ensure that exceptions are resolved with industry-leading service standards. These best practices workflows are easily improved over time as your organization changes with the industry. Leverage Automated Processes intelliTRACS delivers full customer inquiry, transaction, and payment investigation functionality for exceptions received from other parties via a message network (e.g., SWIFT, FedWire, CHIPS, CHAPS, etc.) or received manually. This allows users to:
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Vendor: Sungard |
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