From the publisher website or publicity

Today's government faces the challenge of delivering services in a modern, seamless and citizen-centred way, whilst offering best value for money.

As part of this challenge, many Local Authorities are taking a fresh look at how they communicate with their customers. They recognise the need to provide a single point of contact, where staff can deal with any enquiry efficiently and effectively, without passing the customer from department to department.

Anite CRM - the key benefits

 *Handles all forms of customer contact, including telephone, face to face, e-mail and internet
 *Enables integration with authorities' core application systems
 *Enables improved quality, efficiency and effectiveness of service delivery
 *Is easy to use and configure
 *Provides easy access to full customer contact history
 *Provides a single point of enquiry for all citizens
 *Empowers front and back office staff with accurate and centralised information
 *Is designed specifically for Local Government
 *Can resolve customer issues in a single conversation

Anite CRM - a flexible solution

The Anite CRM product suite incorporates a range of technology options, which can be employed as required to support front office staff and customer contact centre operations. These include:

 *Telephony
 *Call management
 *Call centre management
 *Multi-channel access
 *Scripted interface
 *Document Management
 *Workflow
 *Web delivery
 *Self-service kiosks
 *Management reporting
 *Anite Public Sector also offers a full range of consultancy and services to help you design, develop and operate your citizen-centric services.

Keywords
Anite
application interface
call center
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call management
contact history
council
councils
CRM
CRM consultancy
customer
customer contact
customer relationship
customer relationship management
district council
e-mail
face to face
internet
local authority
local government
london boroughs
multi-channel
scripted delivery
self-service
telephone
telephony
workflow

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Vendor: Anite