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From the publisher website or publicity
Anite supports an integrated approach to document and work management with Anite@Work, one of a new breed of work management solutions. Designed to be deployed either in a departmental or corporate setting, Anite@Work adds the vital extra dimension to business applications, letting authorities concentrate on managing their business processes for maximum effectiveness rather than getting bogged down administering their systems.
Our approach delivers:
*The work, the information and the means to deal with the task assigned at the user's desktop, supporting service delivery wherever staff meet customers
*Applications tailored to departmental needs. Solutions such as Planning@Work, Housing@Work and Committees@Work provide for each department's specific needs and link to the most popular core business systems in each area
*Routing of forms and documents in line with the authority's business processes; joining up the organisation and external agencies, creating a 'process back-bone' and delivering data and documents to other users or to the underlying business applications
*A single, easily accessible corporate repository to store, retrieve and organise all the documents associated with a claimant, a property, a taxpayer or a case
*COLD report management distributes only those report pages or lines that particular staff need for their customers and their cases
*Gateways to e-mail, fax, kiosks or the Internet for inbound information. Customer service or information publishing solves the problems of information access, navigation and security
*Contact management facilities, enabling call centre solutions
*Workload monitoring facilities, giving management a clear view of the current workload and how the organisation is handling it
Anite@Work solutions have been deployed in revenues, benefits, planning, housing, council minutes, social services, environmental health, electoral registration, purchase and budget administration, pensions, payroll, fleet management and audit.
Not only does Anite@Work provide a reliable, scalable, adaptable and affordable platform for corporate Document Management, it will integrate closely with your departmental business applications. Anite works closely with suppliers of major applications to develop interfaces to and from Anite@Work.
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Keywords
Anite
audit documentation
benefits documentation
COLD
COLD report
committee documentation
committees work
council
document imaging
document management
documentation
environmental health documentation
housing
housing benefit documentation
housing documentation
housing work
local authority
local authority documentation
local government
pensions documentation
planning documentation
planning work
revenues documentation
service delivery
social services documentation
work management
workflow
workflow management
workload monitoring
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Vendor: Anite
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