From the publisher website or publicity

Incident, Problem, Service Request and Change Management

features at a glance

 *Offers integrated request, change and asset management
 *Empowers end users with self-service
 *Provides wireless access for mobile technicians
 *Uses customer surveys to capture user feedback
 *Provides built-in integrations to the Unicenter family of products

Keywords
change management
customer survey
incident management
integrated IT management
IT management and wireless
IT self-Service
problem management
Sarbanes-Oxley
Sarbanes-Oxley compliance
Sarbanes-Oxley software
service management
service request
Unicenter
wireless

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Vendor: Computer Associates