IT Service Management Accelerator
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From the publisher website or publicity The extra overhead costs of Sarbanes-Oxley compliance have hit particularly hard in the application change process. That’s because rigid controls are required to protect production applications and the data associated with them. Mercury IT Service Management Accelerator™ enables you to leverage ITIL best-practice templates to quickly and efficiently implement ITIL processes to manage change with appropriate Sarbanes-Oxley controls. Mercury IT Service Management Accelerator offers a pre-defined set of best-practices content — including workflows, request types, portlets, and reports — to support IT Service Management as defined by the ITIL best-practice framework. Based on the ITIL framework, it supports ITIL’s Change, Release, Incident, and Problem and Service Level Management processes. Digitize and Enforce ITIL Processes Mercury IT Service Management Accelerator is unique in its ability to digitize and enforce ITIL processes while also supporting Sarbanes-Oxley controls for these processes. Process execution is automatically logged, providing a detailed audit-trail to support Sarbanes-Oxley compliance and reporting aggregate process metrics. This helps you measure the process over time in order to make process improvements. Because ITIL processes can be digitized and enforced in a repeatable and consistent manner, with minimal training requirements, your IT personnel will gain more time to spend on productive work instead of process logistics. With this approach, you can handle more changes more efficiently with significantly less manual effort and fewer risks. |
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Vendor: Mercury Interactive |
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