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Public Sector Articles and definitions

ITIL - interface
interface, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector
cont329108.htm

ITIL - intermediate recovery
intermediate recovery, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, recovery, intermediate recovery, business recovery, service recovery, application recovery, critical systems, IT facilities
cont329109.htm

ITIL - internal target
internal target, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, targets, target, internal targets,IT service, IT targets
cont329110.htm

ITIL - Information Systems (IS)
Information Systems (IS), ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, information system
cont329106.htm

ITIL - invocation (of stand-by arrangements)
invocation (of stand-by arrangements), ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector,invocation, business continuity, business recovery, recovery, recovery activities
cont329112.htm

ITIL - impact analysis
impact analysis, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, impact, business process, impact on business
cont329100.htm

ITIL - invocation and recovery phase
invocation and recovery phase, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, invocation and recovery, business recovery, recovery plan, recovery planning, business continuity
cont329113.htm

ITIL - invocation (of business recovery plans)
invocation (of business recovery plans), ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, business recovery, recovery, business continuity, recovery plans, business disruption
cont329111.htm

ITIL - indirect cost
indirect cost, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector
cont329105.htm

ITIL - incident control
incident control, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector
cont329104.htm

ITIL - incident
incident, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, IT service
cont329103.htm

ITIL - impact code
impact code, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, business process, priority, incident priority
cont329101.htm

ITIL - impact
impact, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, business criticality, service levels, IT service
cont329099.htm

ITIL - immediate recovery
immediate recovery, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, business recovery, service recovery, incident, hot-standby, availability
cont329098.htm

ITIL - ICT
ICT, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector
cont329097.htm

ITIL - host
host, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector,software resources, non-network items
cont329096.htm

ITIL - ISO 9001
ISO 9001, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, ISO, 9001, Quality Management Systems, QMS, QA, quality management
cont329114.htm

ITIL - impact scenario
impact scenario, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, scenario, scenarios
cont329102.htm

ITIL - Knowledge Management
Knowledge Management, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, knowledge, knowledge management, knowledge software
cont329124.htm

ITIL - direct cost
direct cost, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce,costs, allocated cost
cont329075.htm

ITIL - Operational Level Agreement (OLA)
Operational Level Agreement (OLA), ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, OLA, operational levels, IT organisation, general controls
cont329133.htm

ITIL - hard fault
hard fault, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, virtual memory
cont329095.htm

ITIL - metric
metric, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, measurement
cont329131.htm

ITIL - maturity level milestone
maturity level milestone, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, maturity, BCM, business processes
cont329130.htm

ITIL - marginal cost
marginal cost, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, accounting, management accounting, cost accounting, costs
cont329129.htm

ITIL - logical I O
logical I O, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, logical I O, I O, read request, write request
cont329128.htm

ITIL - lifecycle
lifecycle, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, configuration items, change documents, problem reports, change management, project management
cont329127.htm

ITIL - Operational Costs
Operational Costs, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, costs, operational, accounting, IT costs, IT service cost
cont329132.htm

ITIL - known error
known error, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, incident, error, RFC
cont329125.htm

ITIL - IT accounting
IT accounting, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, IT, accounting, IT service
cont329115.htm

ITIL - Key Success Indicator
Key Success Indicator, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, success, success indicator
cont329123.htm

ITIL - Key Performance Indicator
Key Performance Indicator, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, key performance, performance, performance indicators, performance critieria
cont329122.htm

ITIL - key business drivers
key business drivers, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, business drivers, business function
cont329121.htm

ITIL - ITIL
ITIL, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector
cont329120.htm

ITIL - IT Service Provider
IT Service Provider, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, service provider, IT service, IT services
cont329119.htm

ITIL - IT service
IT service, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector IT service
cont329118.htm

ITIL - IT Infrastructure
IT Infrastructure, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector
cont329117.htm

ITIL - IT directorate
IT directorate, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, IT organisation
cont329116.htm

ITIL - latency
latency, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector,disk device, data, read write heads, disk rotation time
cont329126.htm

ITIL - classification - configuration
classification - configuration, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, configuration items, configuration, software configuration, hardware configuration, application configuration
cont329039.htm

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