Outsourcing books
See the main outsource page here.
Call Centers For Dummies
Outsourcing--Insourcing: Can Vendors Make Money From the New Relationship Opportunities?
University of Phoenix XML Call Center Management: Overview and Applications
University of Phoenix XML Call Center Operations Management II
University of Phoenix XML Strategies for Manageing Call Center Personal
Why not visit our German sister site software qualität carries our extensive list of Outsourcing books. Shortly German language versions and translations will be added.