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ITIL - Work-around
Work-around, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector

ITIL - resolution
resolution, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector, work-around, defect, incident, problem

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work-around Books
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