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ITIL - Service Desk
Service Desk, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, public sector
ITIL - Forward Schedule of Changes (FSC)
Forward Schedule of Changes (FSC), ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, service, IT service, service level management, service desk, availability, dow
ITIL - first time fix rate
first time fix rate, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, metric, service provider, service desk, service performance, service level
ITIL - first-line support
first-line support, ITIL, IT Infrastructure Library, UK government, best practice, IT infrastructure, IT management, IT executive, Office of Government Commerce, service desk, call logging, resolution
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service desk Books
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