Web www.software-risk.co.uk

The Department of Work and Pensions (DWP) is designing a new benefits debt collection service. Independently of its normal investigations work, the Benefit Fraud Inspectorate (BFI) has issued a guidance report.

Subject of the report is improving complaint handling in the Debt Management Service.

Head of Debt Management commented:- ""The BFI report has come at an important time for Debt Management. We are about to implement a new IT system and have redesigned our business processes to improve our efficiency in the recovery of debts. ""We have developed an action plan to address the inconsistent handling of complaints and the quality of responses. I will ensure that our response to the report is both effective and deliverable.""

The DWP claims that less than 0.1% of the one million letters sent by the department generate complaints.

Related Articles
Over Half of Local Authorities Meet HB Payment Target
BFI To Target Slow Or Insecure Authorities

Similar Areas

Local Authority Items

UK Government Items

Finance Items

Housing Benefit Items

Public Sector Items

Selected Books

Keywords

BFI

Benefit Fraud Inspectorate

debt management

DWP

Department of Work and Pensions

Work and Pensions

Debt Management Service

benefit debt

benefits debt

overpyament

overpayments