Academy Council Tax
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Academy Council Tax The Academy Council Tax application gives a Revenues Department the power to control the operation of its software system and associated costs. Furthermore, it offers a high degree of integration with, for example, online posting of council tax benefit, coupled with ease of use and seamless navigation. Users are led through a series of connected activities and are able to deal with core activities simply, efficiently and effectively. System amendments can be processed with the minimal amount of user input as business logic takes the user through a series of logical steps to complete what could otherwise be complex, time consuming tasks. Summary of main features Portable accounts The system allows customer accounts to be transferred with them when they move property within an authority’s area. This provides a full detailed history whilst logically categorising data by property and financial year enabling debts to be clearly identified. It assigns taxpayers with a unique reference number that is portable should they move anywhere within the authority’s area. ‘What if’ calculations Users of the application are able to respond to enquiries quickly and effectively with access to key information. The option for performing ‘what if’ calculations is provided so a taxpayer can be informed what their balance would be if they were to move on a particular date. Document templating All system-generated documentation can be customised easily online via the document templating facility. Bills and notices can be created online and copies of all documents issued to the ratepayer can be viewed and reprinted as required. Flexible operations Academy Council Tax is designed to be flexible. The system can be operated in support of a call centre, ‘one stop’ enquiry function or ‘generic’ working, with staff covering both council tax and benefit functions. In addition there are facilities to enable key workers, such as Property Inspectors, to operate out of the office via the ability to download inspection details and upload the results by using handheld devices. Automatic benefit amendments An optional system setting allows the user to automatically cease council tax benefit (and suspend housing benefit) when an account vacation transaction is performed. Other changes to liability, such as band value alterations, can also automatically trigger reassessment of any affected benefit claims. In this way, the net bill can be issued immediately, although there are facilities available to hold the issue of a bill whilst benefit is being assessed, for example, where there is an initial application for benefit. In such cases, the ‘hold’ is automatically released as council tax benefit is posted. Direct debit facilities Additional facilities enable an authority to be an AUDDIS originator and move to ‘paperless direct debits’. The sign up for payment by direct debit can be processed via a telephone call or online over the internet. A web-based instruction can be provided which utilises bank account and sort code validation. The details entered over the internet are saved directly within the database. The system also makes use of ADDACS and ARUDD links with sponsor banks, so that changes to direct debit details can be processed automatically and further automation can be applied to the processing of unpaid direct debits. Management reports The system has a comprehensive range of standard management reports to enable CTB1/CT1, QRC returns to be completed and accurate arrears analysis, cash flow reports etc to be performed. Further enhancement is provided by the ability for users to create their own locally defined reports using a powerful reporting tool which can produce the results in either report, graph or pie-chart forms.
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