Web www.software-risk.co.uk

Contains details of all the changes approved for implementation and their proposed implementation dates. It should be agreed with the customers and the business, Service Level Management, the Service Desk and Availability Management. Once agreed, the Service Desk should communicate to the user community at large any planned additional downtime arising from implementing the changes, using the most effective methods available.

ITIL. Glossaries © Crown Copyright Office of Government Commerce. Reproduced with the permission of the Controller of HMSO and the Office of Government Commerce

Related Articles
Mercury Launches IT Service Strategy
Legislation and Enforcement Glossary
CA Enters Self-Healing Fray
Identity Management Glossary
Avocent Sarbanes-Oxley and CRM
IT Management Glossary
COBIT Update Released
IT Management Glossary

Similar Areas

UK Government Items

Public Sector Items

IT Management Items

Selected Books

Keywords

Forward Schedule of Changes (FSC)

ITIL

IT Infrastructure Library

UK government

best practice

IT infrastructure

IT management

IT executive

Office of Government Commerce

service

IT service

service level management

service desk

availability

downtime